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At WineSource.com, we strive to bring you the best wines we can find.
In fact, we have personally visited each winery and sampled each wine
on our site to ensure that we're offering you a high-quality wine for
a great price. However, if you ever do experience a problem with a shipment,
please call us immediately and let us know. We want you to be satisfied
with your order. We may require you to return any unopened bottles to
us for quality control information. If you must return an order returned
for reasons other than quality of the wine, we must charge a 15% re-stocking
fee to cover the labor to re-stock the bottles. We can only accept returns
shipped in the original box and packaging. Please email us anytime
at customerservice@winesource.com for
information on returning your wine.
Personalized Labels: Once you enter a label into our
system, neither WineSource.com nor the winery is able to adjust or change
your label. It is your responsibility during your design process to make
sure that you have spelled all words and names correctly. We will not
accept returns on personally labeled wine for spelling errors or misprints.
In spite of all of our care and quality control, if there is a problem
with your personalized label,
please call us immediately so we can work with the winery on an acceptable
solution for you. For quality control information, we may require you
to return the unopened bottle.
As is customary in wines, all bottles of wine at least ten years aged
are purchased at the buyer's risk.
Cancellations
If you must cancel an order, please email
us anytime at customerservice@winesource.com .
We can only accept cancellations on orders which have not yet been
processed. If the winery from which you ordered has already packaged
and sent your wines, we cannot cancel that order.
Our return policy covers items with which the quality does not satisfy
you. It does not cover a cancelled order.
Cancellations for Personalized Wines
If you must cancel an order involving a personalized label, please note that
we must charge a cancellation fee equal to the personalization handling fee ($2
per bottle). This fee helps to defer the cost of preparing and printing your
labels. However, if the cancellation comes after the labels have been adhered
to the wine bottles, we cannot cancel the order.
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